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We want to be transparent with you about how Seaside Homes is performing against our targets. If you have any questions or thoughts in response to these figures, we would love to hear them. Call us on 01273 732061 or email tenants@seaside-homes.org.uk

Tenant Engagement

Number of successful applications to…

Gardening Scheme
1
New Possibilities Fund
2
Decorating Scheme
5

Number of…

Tenants attended the January Tenant Panel
6
Tenants received the Spring newsletter by post
473
Views of the Spring newsletter online
105
Complaints
Number of complaints received
4
Complaints responded to within target time
75%
Gas
Orders completed within target time
99.4%
Homes with all required gas safety checks completed
100%
Tenant Satisfaction with servicing and gas repairs
83.3%
Repairs
Routine repairs completed within target time (28 days)
40.8%
Emergency repairs completed within target time (24 hours)
96.8%
Health and Safety
Homes with current Electrical Safety Inspection Report
100%
Homes with current Fire Risk Assessment
89.6%
Water hygiene risk assessments completed
99%
Lift safety checks completed
100%